Refund & Returns Policy

Effective Date: January 20, 2025

At Driptizer (“we,” “our,” “us”), we are committed to providing a seamless shopping experience. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. By shopping with us, you agree to the terms described here.

1. General Return Policy

We accept returns of physical products within 30 days of purchase, provided the conditions outlined below are met. If you are not completely satisfied with your purchase, you can initiate a return by contacting our customer support team.

Conditions for Returns:

  • Products must be unused, unworn, and in their original condition.
  • Products must include all original tags, packaging, and accessories.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

Items that do not meet these conditions may not be eligible for a return or may incur a restocking fee.

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items.
  • Gift cards.
  • Customized or personalized products.
  • Items that have been damaged or altered after delivery.

If you have questions about whether your item qualifies for a return, please contact us before initiating the process.

3. How to Initiate a Return

To initiate a return:

  1. Contact our customer support team at [email protected] with the subject line “Return Request.”
  2. Provide your order number, item details, and reason for the return.
  3. We will review your request and provide a return authorization and instructions, including the return shipping address.

Note: Unauthorized returns may not be processed.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for the cost of return shipping unless the product is defective or we made an error.
  • Recommended Shipping Method: We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for lost or damaged returns.

5. Refund Process

Once we receive your returned item:

  1. Inspection: We will inspect the item to ensure it meets the return conditions.
  2. Approval: If the return is approved, we will process your refund.
  3. Refund Method: Refunds will be issued to the original payment method within 7-10 business days after approval.

Partial Refunds: If the returned item does not meet all conditions, a partial refund or store credit may be issued at our discretion.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item following this policy and place a new order for the desired product.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at [email protected] within 7 days of receiving your order. Include:

  • Your order number.
  • A description of the issue.
  • Photos of the defective or incorrect item.

We will provide a prepaid return label and replace or refund the item.

8. Restocking Fees

In certain cases, a restocking fee of up to 10% of the product price may be applied. This fee will be communicated to you before processing the return.

9. Contact Information

For questions or concerns about this policy, please contact us:

Driptizer
Email: [email protected]
Address: Amman, Jordan

Thank you for shopping with Driptizer! We value your satisfaction and strive to provide a fair and transparent returns process.